FREE DELIVERY ON UK ORDERS OVER £50 CONTACT US FOR OVERSEAS SHIPPING
Cart 0

Deliveries & Returns

DELIVERIES

Depending on the item ordered all orders are processed on the day the order is placed and shipped out via Royal Mail or Courier service. We ship anywhere in the United Kingdom and Ireland. For overseas delivery requests please contact hello@thesimplysmallco.com and we will provide you with a shipping quote within 48 hrs.

All of our orders are:

Delivered within 3-5 days
Delivered Monday-Saturday
(excluding bank or public holidays)
Free when you spend £50

Standard delivery is £3.95. If you require next day delivery, please contact us at the time of ordering on hello@thesimplysmallco.com and we will arrange this for you. Next day delivery is £7.95

FURNITURE DELIVERIES

After placing your furniture order, we will contact you within 48 hrs to make arrangements for a suitable delivery time. Furniture is usually delivered within 7-10 working days and depending upon the items ordered will be delivered by two people to a room of your choice in your home. Note that furniture comes boxed and flat pack for self assembly. If you are not assembling your furniture immediately after delivery, please note that all boxes MUST be opened and all furniture items must be checked for faults and missing parts within 48hrs of the delivery period.

For furnishings which have warranties, MUST be registered with the manufacturer within 48hrs of delivery in order for any future returns or replacements to be valid. The warranty contract is between the purchaser and the furniture manufacturer and NOT with The Simply Small Co. Please ensure that the assembly instructions are adhered to fully when assembling your furniture as the manufacturer and The Simply Small Co will not accept any returns for any items that have been modified or damaged in any way by poor assembly.


We're pleased to offer free furniture delivery to all mainland UK addresses.
For other addresses, delivery costs will vary. We don't deliver furniture overseas.

RETURNS

We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging.

Our returns policy does not affect your legal right to cancel (see below) or your legal rights in relation to faulty or mis-described products.


We will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges.

Your legal right to cancel
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.


You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.


You may cancel your order by following the procedure set out under the How do I return something? section.

To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired.

Where applicable, please keep a copy of your cancellation notification for your own records.


If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to use.


If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products  to the credit or debit card or other payment method that you used to pay. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back or you have supplied evidence of having returned the products to us (whichever is the earliest).


If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.


If the products you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.

Which items cannot be returned?
Whether exercising your legal right to cancel or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of:
products sealed for health protection or hygience purposes once you have unsealed them.

For example:
mattresses, duvets and pillows if the sealed packaging has been opened
toiletries or beauty products if the seals have been broken
  • swimwear if the protective gusset strip has been removed, underwear, and earrings once the seals have been removed
    products that are made to your unique specification or that are personalised for you, such as items bearing your name or initials.

How do I return something?
Email us at hello@thesimplysmallco.com to confirm you are returning your item.

Please always include a daytime telephone number and your email address in case we need to contact you about the return.

If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible.

Please let us know what you are returning and why.

Make sure your items are securely wrapped and send your return to:
Returns Department
The Simply Small Co, 42 St John's Avenue, Hebburn, NE312UB


Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned.We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.

What if the item is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.

Can I return an item I received as a gift?
An item that was received as a gift can be returned for an exchange or gift vouchers. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser's legal rights.

If you have any further queries regarding deliveries and returns, please contact us at hello@thesimplysmallco.com